30 Day Refund and Exchange Policy:
At Gorrilla Rage, we strive to provide the best customer experience possible. We understand that sometimes a product may not meet your expectations or fit perfectly. Therefore, we offer a comprehensive Refund and Exchange Policy to ensure your satisfaction with every purchase. Please read the following policy carefully:
Eligibility for Refunds and Exchanges:
Product Condition: To be eligible for a refund or exchange, the item(s) must be unused, unworn, and in the same condition as when received. It should be in its original packaging with all tags and labels attached.
Timeframe: You must initiate a refund or exchange request within 30 days from the date of delivery. Requests made after this period may not be accepted.
Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, is required to process any refund or exchange.
Refunds:
Eligible Items: If you are not satisfied with your purchase, you may request a refund for eligible items. This includes defective or damaged products, incorrect sizing, or if the product does not meet your expectations.
Refund Process: To initiate a refund, please contact our customer support team at Contact@gorrillarage.com or through our contact form. Provide your order details and a brief explanation of the reason for the refund request.
Refund Method: Once your refund is approved, we will issue a refund to your original payment method. Please allow 3-5 business days for the refund to be reflected in your account, depending on your payment provider.
Non-Refundable Items: The following items are non-refundable unless they arrive in a damaged or defective
condition:
Gift cards.
Clearance or sale items.
Shaker Bottles
Exchanges:
Eligible Items: If you received an incorrect size or would like to exchange your purchase for a different item, we offer exchanges subject to availability.
Exchange Process: To initiate an exchange, please contact our customer support team at Contact@gorrillarage.com or through our contact form. Provide your order details, specify the item you wish to exchange, and provide the desired replacement item.
Exchange Confirmation: Once we receive your
exchange request, we will provide further instructions on how to return the item(s) and complete the exchange process. Please note that exchanges are subject to product availability.
Shipping Costs: For exchanges due to sizing issues or preference, you will be responsible for the return shipping costs. We will cover the shipping costs of sending the replacement item to you.
Free Return:
Eligibility: We offer free return shipping on eligible items within the specified return timeframe.
Return Process: To initiate a return, please contact our customer support team at Contact@gorrillarage.com or through our contact form. Provide your order details, the reason for the return, and your preferred return method.
Return Instructions: Once we receive your return request, we will provide you with detailed instructions on how to proceed with the return. We may issue a prepaid shipping label or arrange for a pickup, depending on your location and the nature of the return.
Return Shipping: When using the provided prepaid shipping label, please ensure the item is securely packaged and drop it off at the designated shipping carrier location. If we arrange for a pickup, ensure someone is available at the provided address on the scheduled pickup date and time.
Damaged or Defective Items:
Inspection upon Delivery: We strongly encourage you to inspect your order upon delivery. If you notice any damage or defect, please notify us immediately at Contact@gorrillarage.como or through our contact form.
Provide your order details and photographic evidence of the issue.
Resolution Options: In the case of damaged or defective items, we will offer one or more of the following resolution options, depending on the circumstances:
Replacement: We will send you a replacement for the damaged or defective item, subject to availability.
Refund: If a replacement is not available, we will issue a refund for the affected item.
Return Instructions:
Packaging: When returning an item, please ensure it is securely packaged to avoid any damage during transit. We recommend using the original packaging if available.
Include Documentation: Include a copy of your original proof of purchase inside the package, along with a note detailing your name, order number, reason for return, and whether you are requesting a refund or exchange.
Tracking and Insurance: We highly recommend using a trackable shipping method and purchasing shipping insurance for your return package. Gorrilla Rage is not responsible for any lost or damaged packages during return transit.
Processing Time:
Refunds: Once we receive and inspect your returned item(s), we will process your refund within 2-4 business days of approval. Please note that the refund processing time may vary depending on your payment provider.
Exchanges: Upon receiving your returned item(s) and confirming their eligibility, we will process the exchange and dispatch the replacement item(s) within 2-4 business days of approval. The shipping time for the replacement item(s) may vary depending on your location.
Contact Us:
If you have any questions, concerns, or need assistance with returns or exchanges, please contact our customer support team at Contact@gorrillarage.com or through our contact form. We are dedicated to resolving any issues and ensuring your satisfaction.
Note: This Refund and Exchange Policy is subject to change without prior notice. Please refer to our website for the most up-to-date version.
Thank you for choosing Gorrilla Rage. We appreciate your business!